Shipping policy
Shipping and Delivery Policy
At EKEBELLO, we carefully prepare and package every order to help ensure it arrives safely and in excellent condition.
Shipping Rates
Free standard shipping is available on orders over $100.
A $30 shipping fee applies to orders under $100.
Additional charges may apply to oversized items, remote locations, or special delivery services. Any applicable charges will be displayed at checkout or confirmed before shipment.
Processing and Delivery Times
In-stock orders are generally processed within 2–5 business days.
Estimated delivery is typically within 7–12 business days after the order has been processed. Delivery times are estimates and may vary depending on the destination, product availability, carrier delays, weather conditions, or other circumstances beyond our control.
Business days exclude weekends and statutory holidays.
Pre-Order Items
Pre-order products are not currently available in inventory and will be shipped once production is complete and the products become available.
Estimated availability or delivery dates will be provided on the product page or in the order confirmation. These dates are estimates and may be subject to change. Customers will be notified of any significant delays.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with the available tracking information.
Tracking updates may take up to 48 hours to appear after the shipment has been collected by the carrier.
Delivery of Large Items
Large furniture, planters, and storage products may be delivered by a specialized carrier.
Unless otherwise stated, delivery is made to the property, driveway, curbside, or nearest accessible location. Delivery does not include assembly, installation, placement inside the home, or removal of packaging unless these services have been purchased or confirmed separately.
The customer is responsible for ensuring that the delivery location is accessible and that someone is available to receive the order when required.
Delivery Inspection
Please inspect all packages upon delivery.
If the packaging appears damaged, photograph it before opening and note the damage with the delivery carrier whenever possible.
Damaged, defective, incorrect, or missing items should be reported to EKEBELLO as soon as possible. Please include photographs of the packaging and the product.
Keep all original packaging until the issue has been reviewed.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you need to update your delivery information. Once an order has been processed or shipped, we may not be able to change the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempt may be charged to the customer.
Delays
EKEBELLO is not responsible for delivery delays caused by shipping carriers, customs processing, severe weather, labor disruptions, transportation interruptions, or other circumstances beyond our reasonable control.
We will make every reasonable effort to provide updates when significant delays occur.
International Orders
International orders are not eligible for free shipping. They may also be subject to customs duties, taxes, brokerage fees, and other import charges imposed by the destination country.
Unless otherwise stated at checkout, all shipping and import-related charges are the customer’s responsibility and are not included in the product price.
For international shipping rates, please contact us at clientcare@ekebello.com.
Questions
For any additional requests or questions regarding shipping or delivery, please contact us at clientcare@ekebello.com.