Shipping & Delivery

 

Enjoy complimentary shipping on all orders over $100.

Orders under $100 are subject to a flat $30 delivery fee.

We value your experience. That’s why we partner with trusted professional couriers who handle each
product with care and ensure safe delivery to your property.
Our inventory is updated in real time on our website, allowing you to shop with confidence — no
unexpected delays or extended lead times.

Return Policy

At EKEBELLO, we take pride in the craftsmanship and quality of every product we create. If for any
reason you are not fully satisfied with your purchase, we are here to assist you.

Returns

Return requests must be submitted within 14 days of delivery.
To be eligible for a return:
● The item must be unused and in its original condition
● The product must be returned in its original packaging
● Proof of purchase is required
● The return must be approved before shipping the item back
Returns sent without prior authorization may not be accepted.

Request an RMA (Return Merchandise Authorization) Code. Clientcare@ekebello.com

Non-Returnable Items

The following items are not eligible for return:
● Custom-made or made-to-order products
● Clearance or final sale items
● Products that have been installed, assembled, or modified

Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.
We strongly recommend using a tracked and insured shipping service.
EKEBELLO is not responsible for items lost or damaged during return transit.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at clientcare@ekebello.com within 2 days
of delivery, including clear photos of both the packaging and the product.
We will review the claim promptly and provide a resolution.

Refunds

Once your return is received and inspected, you will be notified of the approval status.
Approved refunds will be processed to the original payment method within 5–10 business days.